How do I set up email on iOS 13 or iPadOS 13?

Setting up your email on an iPhone, iPad or iPod touch is easy. No matter which device you're using, you'll have an app called Mail that lets you send or receive emails on the go.

iPhone and iPod touch both use iOS, and iPad uses iPadOS. Both operating systems are very similar, so the instructions are the same. Depending on the age of your device, it may be running an older version of iOS, which means the instructions may vary slightly.

Guides for setting up email on other types of devices can be found here.

How to Add KCOM Email Account on iOS Devices

1. From the home screen on your device, tap on Settings.
   
2. Scroll down your Settings and tap on Passwords & Accounts.
   
3. Tap Add Account.
   
4. Tap Other.
   
5. Tap Add Mail Account.
   
6. You now need to input some details about your account so Mail can find it:

• Name - Type in your full name
• Email - Type in your full KCOM email address (e.g., kcomuser@kcomuser.karoo.co.uk)
• Password - Type in the password for your KCOM email address
• Description - Type in a description for the account so you know what it is

When you've finished, tap Next.

For IMAP, enter the following settings:

• Incoming Mail Server
  • Host Name - imap.karoo.co.uk
  • Username - Your full KCOM email address (e.g., kcomuser@kcomuser.karoo.co.uk)
  • Password - Your email address password
• Outgoing Mail Server
  • Host Name - smtp.karoo.co.uk
  • Username - Leave blank
  • Password - Leave blank

When all settings are entered, tap Save.

The Mail app will verify your settings. Tap Yes if prompted to proceed without SSL.

Your KCOM emails will now be set up on your device and should start coming through. If you encounter issues, ensure your details are correct and retry.

Using the Mail App to Send and Receive Emails

If you need assistance using the Mail app on your iOS device, refer to Apple's guide here.

Troubleshooting Email Sending Issues

If you can only send emails while connected to KCOM network, use smtp.karoo.co.uk. For mobile data, use your mobile network's SMTP server.