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How do I setup my email on Mozilla Thunderbird?

Written by KCOM Support on 25/03/2022. Posted in Broadband.

Thunderbird is a free email client offered by Mozilla - the creators of Firefox. This guide will help you setup Thunderbird with your KCOM email account.

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Something to note

Whilst we have provided these guides to help you get your KCOM email account setup onto as many of your devices as possible, we wouldn't be able to provide support for all devices over the phone if you were to call us.

Whilst we have provided these guides to help you get your KCOM email account setup onto as many of your devices as possible, we wouldn't be able to provide support for all devices over the phone if you were to call us.

Setting up Thunderbird with your KCOM email

  1. When Thunderbird is open, select the options button at the top right. This is shown as a button with three lines.

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  2. Highlight Options and then select Account Settings

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  3. Select Account Actions and then Add Mail Account

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  4. You now need to enter your name how you'd like it to appear in your emails. Secondly, enter your KCOM email address and also your KCOM password. Click Continue when you've finished.

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  5. Thunderbird will try and locate the settings automatically but it will come back saying it has failed. All you need to do now is enter a few more settings to get going:
     
    • Incoming POP3 Server Hostname: pop.karoo.co.uk
    • Port: 110
    • SSL: None
    • Authentication: No Authentication
    • Outgoing SMTP Server Hostname: smtp.karoo.co.uk
    • Port: 25
    • SSL: None
    • Authentication: No Authentication
    • Username: Enter your full KCOM email address (eg: kcomuser@kcomuser.karoo.co.uk)
       
    Select Done to finish adding your account.

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You have successfully set up Thunderbird with your KCOM email account.


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