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How do I setup my email on Windows 10?

Written by KCOM Support on 24/03/2022. Posted in Broadband.

Setting up email on your Windows 10 device is easy. Each device comes with an app called Mail that lets you send or receive emails at home, or on the go.

Windows 10

This guide is for Windows 10 computers and tablets. Guides for setting up email on other devices can be found here.

How do I add my KCOM email account?

  1. Open the Mail app by pressing the Windows Start Menu and selecting Mail.

    Mail App
  2. If this is the first time you've opened the Mail app, you'll see a Welcome page. Select Add account to get started.

    Add Account

    If you've used the Mail app before, at the bottom of the left navigation pane, select Cog Settings and then choose Manage Accounts.

    Manage Accounts
  3. Select Add account.

    Add Account
  4. Now you need to choose the account type. Scroll down and select Advanced setup.

    Advanced Setup
  5. Select Internet email

    Internet Email
  6. Enter the following information in the Advanced setup window.
    • Email address: Your KCOM email address
    • User name: Your KCOM email address
    • Password: Your email account password
    • Account name: A name for your account, e.g. KCOM
    • Send your messages using this name: The name you want to send from, e.g. Sarah
  7. For the next two settings, you need to decide whether you're going to use POP or IMAP. To help you pick, here's some information:

    This method will pull all of your emails from our server and store them on your device. If you use Webmail then this means you may not be able to see your emails when they are pulled onto your device. You may need to change your account settings so it leaves a copy of the messages on the server.

    IMAP (Recommended)
    This method will sync your emails and folders exactly with how they are on Webmail. The downside to this is that if you don't manage and delete your emails frequently, your mailbox may become full. Your mailbox allowance is 250mb.
    • Incoming email server: or
    • Account type: POP3 or IMAP 4
  8. Now you can fill in the rest of the settings before pressing Sign in.
    • Outgoing (SMTP) email server:
    • Outgoing server requires authentication: This should be unticked
    • Use the same user name and password for sending email: This should be unticked
    • Require SSL for incoming email: This should be unticked
    • Require SSL for outgoing email: This should be unticked

Your email should now be setup on Windows 10.

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