How to connect your Windows device to the internet

This article is to assist you with connecting your Windows devices to the internet. This will be a step by step guide on how to set your Windows device up.

To connect your Windows device to the internet, please follow this step by step guide:

To begin, click the "Windows" logo in the bottom left of your screen:



Next, click on to "Settings":



Once you are in "Settings", you need locate and click "Network & Internet":



Now, you need to ensure you have clicked "WiFi" on the left hand side, as well as making sure your WiFi is turned "On". You will then need to click "Show available networks":



Finally, once you have selected "Show available networks", you will be presented with a box in your lower right screen corner, this will have all of the available networks you can connect too. Select the network you need, input the password (if required) and away you go!



 

Something to note

KCOM does not guarantee wireless connection. This is because there are many factors that come into play with a wireless connection. We do advise to go through our broadband troubleshooting flow to see if any of the guides will assist you with your issues. Your connection could be limited due to your package not being suitable for your needs. In this event, you can contact us for a package review. 

Should you be struggling with a connection wirelessly with your windows device, please try the following:

Important Information

If other devices that are connected to your home network are working as they usually do, and it is just your Windows device that is having issues with the internet, please contact the provider you purchased the device from, as this will be a device issue, NOT a KCOM issue.