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What has my data allowance been used on?

Written by KCOM Support on 22/03/2022. Posted in Broadband.

Here you can discover how to check your internet data allowance and what it means.

  1. How to view your usage breakdown
  2. What do the categories mean?

You can check what type of activities have used your data allowance by logging into My Account  and looking at the usage breakdown.

How to view your usage breakdown

The instructions below should be followed to check your data usage if the broadband package you're on has a usage cap (e.g. 100Gb). If you're on an Unlimited broadband package, you can find a graph of daily usage under 'Services' then 'Broadband'.
  1. First, visit to open My Account, then login with your email address and password.
  2. Once logged in, open the sidebar on the left and click on Services > Usage Breakdown.

  3. Your usage breakdown for the current month will now be shown. You can see a breakdown of usage by category (the type of usage) and by service (the services you've been using).


What do the categories mean?

Network InfrastructureNetwork services that allow devices to connect and communicate. This includes networking hardware, software, services and facilities
Remote AccessThe ability to access a computer, such as a home computer or an office computer, from a remote location. This allows employees to work offsite, such as at home or in another location, while still having access to a distant computer or network, such as the office network.
InformationInformation - usually text - read or downloaded while browsing the internet. This type of usage is usually low.
Messaging and CollaborationTools that deliver e-mail, calendars, messaging services, file sharing and other products for sharing information and supporting collaborative work.
Streaming MediaVideo or audio content sent in compressed form over the internet and played immediately, rather than being saved to the hard drive. Services such as YouTube, Netflix, Prime Video, Apple Music and Spotify are examples of streaming media.
Business SystemsOnline systems used by businesses that connect data and processes to drive forward business objectives and/or provide service or goods to customers.
File SharingThe practice of sharing or offering access to digital information or resources, including documents, multimedia (audio/video), graphics, computer programs, images and e-books. Torrenting is an example of file sharing.
Web BrowsingNavigating through websites on the world wide web.
IP ProtocolsProtocols by which data is sent from one computer to another on the internet. Each computer (known as a host) on the internet has at least one IP address that uniquely identifies it from all the other computers on the internet.
File TransferThe movement of one or more files from one location to another. On the internet, the File Transfer Protocol (FTP) is a common way to transfer a single file or a relatively small number of files from one computer to another.
EntertainmentMostly refers to gaming, usually through online services such as Xbox Live or Playstation.
Being AnalysedData that is being processed and has yet to be analysed to determine usage type.
UntrackedData can't be tracked, such as over secure connections like VPN.
UnknownThis type of usage is unclassified.

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