Moving Home

We know moving home can be stressful, but here you can find all the information you need to make the move as smooth as possible.

1. Transferring your services to your new address
2. Unable to take your services to your new address

Transferring your services to your new address

There are several easy ways you can tell us about about your home move. The easiest way is by completing our Moving Home form. You can also visit our contact us page. - Please bear in mind it will take around 45-50 minutes to process your house move if done over the phone

Please allow a minimum of six working days for us to move your services to your new home. Additional appointments may be needed so that our engineers can get your service working in your new home which may mean we need longer than six working days.

Unable to take your services to your new address

If you're moving outside of the KCOM network area, or to an address that you're unable to transfer your current services to, we'll need to make arrangements for your account to be closed. We require 30 days' notice to cancel an account and if you're in contract, early termination fees may apply. You can read more about early termination fees here.

For more information, please visit our contact us page.