Skip to main content

I can't send emails when I'm away from home

Written by KCOM Support on 25/03/2022. Posted in Broadband.

This article will help if you're having issues sending email whilst away from the KCOM network.

If you find you're having issues sending out emails using your smartphone or tablet, it may depend on how you're connecting to the internet.

If you've setup your email using our settings on an app on your device and you can only send emails when you're at home connected to your WiFi, this is likely because you're using our outgoing server (smtp.karoo.co.uk).

This server only works if you're connected to the KCOM network; either at homeĀ or you're connected to one of our freeĀ KCOM Wi-Fi hotspots.

In order to send emails when you're using your mobile data and not connected to WiFi, you'll need the outgoing SMTP server for your mobile network provider. You should be able to get this by contacting them.

Using Webmail

An alternative to changing your outgoing server is using Webmail by going to webmail.kcomhome.com

As long as you have internet access, you can access this from anywhere in the world - all you need is your email address and password.


Was this article useful?


Have a question?

If you can't find what you are looking for, have connectivity issues, or get a wireless signal to the devices, why not ask KCOM a question.

Share the article