How can I make a complaint?
Written by KCOM Support on 30/05/2024. Posted in General.
Our customers are very important to us and we want to make sure that you are happy with the services we provide, but we know that sometimes things can go wrong.
Our Complaints Code of Practice meets the requirements of communications regulator Ofcom and provides you details of how to make a complaint and where you can obtain help if you're not happy with our response to your complaint.
Ways to make a complaint
There are a number of ways in which you can contact us to complain.
Phoning us
If you would like to speak to us directly, please use one of the following numbers:
- Customer Services or Technical Support: 01482 602555
Please see our Contact Us page to check when each of these teams is available to call.
Emailing us
We understand the hustle and bustle of everyday life, so if you'd prefer to raise a complaint via email, please see the below link, where you can complete a contact us form to create an email thread:
Contact us
Please fill in as many of the details as possible to allow your query to be picked up as soon as possible.
Writing to us
If you'd prefer to write, our address is:
KCOM
37 Carr Lane
Hull
HU1 3RE
Similar to our Contact us Form, please include your full name, first line of address, postcode, what the complaint is about and your expected resolution.
Was this article useful?