How can I make a complaint?
Written by KCOM Support on 20/10/2022. Posted in General.
Our Complaints Code of Practice meets the requirements of communications regulator Ofcom and provides you details of how to make a complaint and where you can obtain help if you're not happy with our response to your complaint.
Ways to make a complaint
There are a number of ways in which you can contact us to complain.
Phoning us
If you would like to speak to us directly, please use one of the following numbers:
- Customer Services: 01482 602555
- Technical Support: 01482 606101
Please see our Contact Us page to check when each of these teams is available to call.
Web form
You can fill in the web form on our Complaints page
Writing to us
If you'd prefer to write, our address is:
KCOM
37 Carr Lane
Hull
HU1 3RE
Similar to email, please include your full name, first line of address, postcode, what the complaint is about and your expected resolution.
Was this article useful?