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How can I make a complaint?

Written by KCOM Support on 22/03/2022. Posted in General.

Our customers are very important to us and we want to make sure that you are happy with the services we provide, but we know that sometimes things can go wrong.

Our Complaints Code of Practice meets the requirements of communications regulator Ofcom and provides you details of how to make a complaint and where you can obtain help if you're not happy with our response to your complaint. 

Ways to make a complaint

There are a number of ways in which you can contact us to complain.

Live Chat

Using Live Chat on kcom.com/home

Phoning us

If you would like to speak to us directly, please use one of the following numbers:

  • Customer Services: 01482 602555
  • Technical Support: 01482 606101

Please see our Contact Us page to check when each of these teams is available to call.

Emailing us

We understand the hustle and bustle of everyday life, so if you'd prefer to raise a complaint via email, please see the below email addresses to use:

Please include your full name, first line of address, postcode, what the complaint is about and your expected resolution. That way, we can investigate this a lot quicker for you.

Web form

You can fill in the web form on the kcom.com/home Contact Us page.

Writing to us

If you'd prefer to write, our address is:

KCOM
37 Carr Lane
Hull
HU1 3RE

Similar to email, please include your full name, first line of address, postcode, what the complaint is about and your expected resolution.


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