Switching services to another provider
Written by KCOM Support on 05/03/2024. Posted in Account.
What details do you need?
To switch your service to another provider, you will need your:
- Account reference
- Address
- Your name
- Landline number (optional)
- Current service provider (In this case, KCOM)
What's an account reference?
It's a unique code or number assigned by us to identify your account. Think of it as your account ID used for billing, communication and managing your account with us.
Where can you find your KCOM account reference/number?
- Online account reference/number: Log in to 'My KCOM' and locate your account reference number displayed at the top left of the page. You'll only need to share the initial seven digits with your new provider:
- Account reference/number on bills: On your bill, the account reference can be found on the right-hand side above the bill date. Simply share the first seven digits with your new provider.
Can't find your account reference?
No problem. If you can't access it through My KCOM or find a copy of your bill, reach out to us via our Contact us page.
What happens when you switch to another provider?
Once your new provider requests the switch, we'll handle the process. You'll receive a document outlining your current services, contract dates and any associated early termination fees (ETFs). If you have any further questions, feel free to contact our support team.
Switching your services means a new contract with your new provider. Your contract with us ends automatically. We'll process your request and end our services on the day your new provider's service begins. After discontinuing our service we'll send a final bill, possibly including additional charges like calls outside your bundles. Ending your contract early might incur an early termination charge; details are available at kcom.com/home/legal/early-termination-charges.
We will also send you a prepaid returns bag for your KCOM equipment. Place the router, power supply and any provided smart Wi-Fi equipment in it. Once received, we'll handle data removal and sustainable recycling. Failure to return equipment may incur charges of £40 for Smart Wi-Fi kit and £99.99 for routers. If you have any questions about switching your services, or if there's anything you're unsure of, please don't hesitate to reach out to our team.
FAQs
- How do I switch to another provider?
For existing KCOM customers: If you're a KCOM customer considering a switch to another provider, head to their website, or get in touch, and their team will handle your switch. By providing a few essential details, such as your account reference or telephone number, KCOM and your new provider will transfer your services.
For customers looking to join KCOM: Ready to upgrade your broadband experience by switching to KCOM? Our streamlined process makes it easy and convenient to make the switch from your current provider. Simply visit our Packages page and order your broadband today. We'll just need a few details about your current provider to ensure a smooth transition. Once provided, sit back and relax - we'll take care of the rest.
Prefer a more personal touch? Give us a call on 01482 602555 and our team will be happy to assist you. Whether online or over the phone, switching to KCOM has never been simpler. Welcome to a better broadband experience. - Keep my number by switching to KCOM
If you're considering switching to KCOM and wish to transfer your existing landline number to us, we've got you covered. Simply reach out to our customer service team and they'll handle the porting process for you. Below, you'll find a list of landline providers we support:- BT
- Sky
- TalkTalk
- How do I cancel the switching process?
If you’re a KCOM customer wanting to move to another provider, please contact your new provider who will handle the cancellation and switchover of service. They'll handle the cancellation process on your behalf and let us know of the change. If you're transitioning to KCOM from your current provider, give us a call on 01482 602555 and we'll take care of your cancellation request. - Can I order services without using the switching service?
Yes, you can order services without going through the switching process. Place your order online and, in the checkout, select that you do not wish to use the One Touch Switch process. Keep in mind, after placing your order, it's crucial to cancel your existing services with your previous provider. Failure to do so may result in charges for both services. - How do I cancel the scheduled switch date?
If you're switching from KCOM to another provider, please inform your new provider promptly if there are any changes to your switch date. This ensures they can update their records in a timely manner, preventing interruptions to your service. If you're moving from your current provider to KCOM, please inform us promptly of any changes to your switch date. This communication enables us to update our records accurately, guaranteeing uninterrupted service for you. - What is an 'Implications of Switching' document?
The 'Implications of Switching' document is a comprehensive record provided to customers who decide to switch from their current provider. It contains essential details including a breakdown of your current services, contract dates and any associated early termination fees (ETFs). - How do I request a new Implication of Switching document?
As a KCOM customer, if you've misplaced your Implications of Switching document, don't worry. Simply reach out to our customer service team and they'll assist you every step of the way. If you're not a KCOM customer, we recommend contacting your current provider for assistance with this issue.
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