Skip to main content

How do I change my direct debit details?

Written by KCOM Support on 20/10/2022. Posted in Billing.

You can change the Direct Debit on your account any time.

  1. Setting up a direct debit
  2. Changing the date my direct debit is collected
  3. Changing my bank details

Setting up a direct debit

The easiest way to pay your account is by direct debit. Not only does this provide reassurance that your bill will be paid on time, you will also save £1 a month with our direct debit discount.

Information Icon Something to note

You will only save 50p if you are a phone only customer.

You can set up a direct debit easily by visiting My Account here.

Changing the date my direct debit is collected

Your direct debit is collected 10 working days after your bill date.

Below are the billing dates and their estimated collection date. Once you've decided which would suit you best, you can let us know by visiting our contact us page.

Bill DateCollection Date
1stBetween the 12th & 15th
8thBetween the 20th & 23rd
15thBetween 27th & 30th
22ndBetween 3rd and 6th

Changing my bank details

You can also change the bank account that your Direct Debit is collected from.

If you'd like to make any changes to your Direct Debit, you can do this by visiting our contact us page.

Was this article useful?

Have a question?

If you can't find what you are looking for, have connectivity issues, or get a wireless signal to the devices, why not ask KCOM a question.

Share the article