Customer service advisors


KCOM has launched a major recruitment drive to fill 40 new customer service roles.

The Hull-based phone and broadband provider is expanding its customer service and technical support team for the second time in 12 months to cope with rising demand as it continues to expand its services across Hull, East Yorkshire and North Lincolnshire

And, to make the roles more attractive in what is a highly competitive market for quality applicants, the company has raised its customer service advisors starting salaries to £21,000.

Jessica Port, KCOM’s Head of Customer, said: “We’ve already recruited and trained dozens of  customer service advisors this year, but our expansion means we’re already on the lookout for more quality individuals to join the KCOM family.

“We know it’s an incredibly competitive market for employers as we come out of the pandemic and people are re-evaluating their work lives and what they want from a job. That’s why we’ve increased our starting salaries alongside all the employee perks, benefits, discounts and flexibility that working for a major local employer like KCOM can offer.

“This is also great news for the local economy as we look to recruit more people from the local communities we serve. As a business that’s been based in his region for more than a hundred years we‘re proud that our employees have local knowledge and local connections that set us apart.

"It makes all the difference when a customer rings up with an issue knowing we’re just down the road ready to help - and not in some faceless call centre miles away.”

For more details about the customer service and technical support advisor opportunities at KCOM click here