I have a Lifeline in my house, will it still work?
Written by KCOM Support on 25/04/2023. Posted in Phone.
Let's get your landline fibre ready
Most types of alarms and some other equipment such as Lifeline pendants use your landline.
We’ve been working with local councils and device manufacturers to test equipment but you should check with your manufacturer/provider to make sure it works with the new fibre network.
If you use a Lifeline or have an elderly relative or friend who uses one, make sure they are aware of any potential changes or disruption to their service. If you need more information, please email kcomdiscovery@kcom.com or call 01482 484272.
We’ll contact our customers to find out what devices they have connected to their landline before we move them to fibre. Where a customer needs extra support, we’ll send an engineer. Our tests to date have shown that newer Lifelines will work with the fibre network but some older versions may not.
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