I have a Lifeline in my house, will it still work?

Let's get your landline fibre ready

Most types of alarms and some other equipment such as Telecare devices (lifeline pendants) use your landline.

We’ve been working with local councils and device manufacturers to test equipment but you should check with your manufacturer/provider to make sure it works with the new fibre network.

It’s really important we know if you have a telecare device before we migrate your service. You can let us know by completing this form.

We’ll contact our customers to find out what devices they have connected to their landline before we move them to fibre. Where a customer needs extra support, we’ll send an engineer. Our tests to date have shown that newer Lifelines will work with the fibre network but some older versions may not.