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Text Relay Service

Written by KCOM Support on 23/03/2022. Posted in Phone.

Next Generation Text Relay (NGTR) is a service that enables people with hearing and / or speech impairments to communicate with others through telephone or textphone equipment or other devices such as PCs and tablets. A 'relay assistant' acts in the middle to provide text-to-voice and voice-to-text translation.

You can use the service in a number of ways, including using an ordinary telephone or textphone and also on computers, laptops, tablets and smartphones that are connected to the internet. You can even link a 'TextNumber' to your existing phone number to make and receive calls without dialling a prefix.

For full details of the service and how to access it, go to or contact the NGTR Helpdesk on 0800 500 888.

NGTR Charges

Calls made using the Next Generation Text Relay Service will never be charged more than a regular call. Calls using NGTR can also take longer than standard voice calls due to their nature and typing speed. Because of this, we apply a rebate to the text element of the calls. Further information is available in our price manual here.

If you receive a text message to the landline and save it by mistake instead of listening to it, you'll need to call 0845 602 1111 to retrieve it.

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