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• Settings

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• Availability
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• Broadband buying guide
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• Connect my community
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• Contact us
  • British sign language interpreters

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• DCMS Opt In

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• eero register interest

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• Full Fibre Rollout

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• eero

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• Help
  • PRO Team
  • MyTech
  • Help to get online
  • Moving home
  • Smart Wi-Fi setup guide
  • Wi-Fi help
  • Broadband
    • What's an Ethernet cable?
    • How do I change the wireless channel on a Technicolor DGA4231 or DWA0120 router?
    • Broadband speeds explained
    • My Optical Light is flashing, has gone off or has gone red
    • Why do I keep getting disconnected?
    • Who installs my router?
    • Where can I find my wireless name and password?
    • How do I get the best Wi-Fi signal?
    • How to Change Wi-Fi Name and Password on Zyxel XMG 3927 Router
    • Do I need a microfilter if I'm on Lightstream?
    • Do I need a phone line for Broadband?
    • How do I change my email password?
    • What is the WPS button for on my router?
    • What is an ONT or CTU?
    • How do I change my router admin login details on a Zyxel VMG 8924 or 8324 router?
    • How do I change my wireless channel?
    • What has my data allowance been used on?
    • How do I change my wireless name and password on a Zyxel VMG 3925 router?
    • How do I change my wireless name and password on a Zyxel VMG 8924 or 8324 router?
    • How do I change my wireless name and password?
    • How do I change the router admin login details on a Technicolor TG589vac V2 router?
    • How do I change the router admin login details on my LightHub Technicolor DGA4231 or DGA2231 router?
    • What can affect my broadband data usage?
    • What are the KCOM broadband and email settings?
    • How do I change the router admin login details on my LightHub Zyxel XMG 3927 router?
    • How do I change the router admin login details on my Zyxel VMG 3925 router?
    • How do I change the wireless channel on a Zyxel XMG 3927 & Zyxel EX5401 router?
    • Should I go with POP or IMAP when setting up email on my device?
    • Nine tips to make sure your Wi-Fi is fit for home working
    • My speeds are slow - what can I do?
    • My router seems to be faulty, what can I do?
    • How do I change the wireless channel on a Technicolor TG589vac v2 router?
    • Full Fibre availability
    • Information about moving your router
    • I've lost my Internet connection, what do I do?
    • How do I change the wireless channel on a Zyxel VMG 3925 router?
    • How do I change the wireless channel on a Zyxel VMG 8924 or 8324 router?
    • How do I change the wireless name and password on my Technicolor DGA4231, DGA2231 or DWA0120 router?
    • How to connect a PS5 to the internet
    • How do I check my internet speed?
    • How do I check or setup my KCOM email?
    • How do I connect my Android device to the internet?
    • How fast is Lightstream?
    • How do I connect my Apple device to the internet?
    • How do I use Parental Controls?
    • How do I connect my Windows computer or device to the internet?
    • How do I connect my Xbox Series X|S to the internet?
    • How do I disable MESH and Band Steering on a LightHub Zyxel XMG 3927 router?
    • How do I enable or disable Band Steering on a Technicolor DGA4231, DGA2231 or DWA0120 router?
    • How do I login and check my email using webmail?
    • How do I plug in my router?
    • How do I release an email from the KCOM spam filter?
    • How do I set up email on iOS 13 or iPadOS 13?
    • How do I switch off WPS on a Zyxel VMG 3925, 8924 or 8324 router?
    • How do I setup port forwarding on my LightHub Zyxel XMG 3927 router?
    • How do I setup and connect to the Guest Wi-Fi on my LightHub Zyxel XMG 3927 router?
    • How do I setup email on Gmail using an Android device?
    • How do I setup my email on Windows 10?
    • How do I setup email on Mac OS?
    • How do I setup my email on Outlook
    • How do I setup my email on Mozilla Thunderbird?
    • I can't send emails when I'm away from home
    • Broadband troubleshooter
    • How do I setup and connect to the Guest Wi-Fi on my LightHub 2.0 Zyxel EX 5401 router?
    • LightHub 2.0 Zyxel EX 5401 Installation Guide
    • How do I change the wireless channel on a LightHub 2.0 Zyxel EX 5401 router?
    • How do I setup port forwarding on my LightHub 2.0 Zyxel EX 5401 router?
    • How do I disable MESH and Band Steering on a LightHub 2.0 Zyxel EX 5401 router?
    • How do I change the wireless name and password on my LightHub 2.0 Zyxel EX 5401 router?
    • How do I change the wireless channel on a Zyxel XMG 3927 & Zyxel EX5401 router? (2)
    • Clearing your browser cache
    • How to connect your Android device to the Internet
    • How to connect your iPhone to the internet
    • How to connect your Ring Doorbell to the Internet
    • How to connect your Smart TV to the internet
    • How to connect your Windows device to the internet
    • How to connect your Xbox to the internet
    • How to connect my Amazon Fire Stick to the Internet
    • How to connect your Nintendo Switch to the Internet
    • How do I enable or disable Band Steering on a Technicolor DGA4231, DGA2231 or DWA0120 router? (1)
    • What's an Ethernet cable? (1)
    • How do I change the wireless channel on a Technicolor DGA4231 or DWA0120 router? (1)
    • How do I change the wireless channel on a Technicolor TG589vac v2 router? (1)
    • How do I change my wireless name and password on a Zyxel VMG 3925 router? (1)
    • How do I change the wireless channel on a Zyxel VMG 3925 router? (1)
    • How do I setup my email on Outlook?
    • How do I set up email on iOS 13 or iPadOS 13? (1)
    • How do I setup my email on Windows 10? (1)
    • How do I check or setup my KCOM email? (1)
    • Should I go with POP or IMAP when setting up email on my device? (1)
    • How do I setup email on Gmail using an Android device? (1)
    • How do I change the wireless name and password on my Technicolor DGA4231, DGA2231 or DWA0120 router? (1)
    • How do I change the wireless name and password on my Technicolor TG589vac v2 router? (1)
    • How do I change my wireless name and password on a Zyxel VMG 8924 or 8324 router? (1)
    • Connecting a Nintendo switch to the internet
    • Connecting your Sky Q device to eero
    • How to disable WPS on the XMG 3927
    • Your eero setup guide
    • Troubleshooting your eero
  • Phone
    • Report a Scam or Nuisance Call
    • Changing the batteries in my Battery Back-up Unit
    • Your Calling features
    • Who called me last?
    • What is Caller Display?
    • What is call barring?
    • Why am I being charged for a particular type of call?
    • Do you maintain my internal wiring?
    • How do I call two people at once?
    • What is Message Minder?
    • What is a battery back-up unit (BBU)?
    • What does a main telephone socket look like?
    • Text Relay Service
    • Preventing scam and nuisance calls
    • My phone line has a fault
    • Making your number Ex-Directory
    • How do I test my broadband or phone in the NTE test socket?
    • How do I divert my calls?
    • What is happening?
    • What does this mean for me?
    • What happens if there’s a fibre outage or a power cut?
    • Will I get to keep the same phone number?
    • Will you be digging up my street?
    • Will there be any down time?
    • Will my extension sockets work?
    • I have a Lifeline in my house, will it still work?
    • I have a device connected to my landline
    • Will this cost me anything?
    • I have tried to get fibre but it is not available where I live
    • What if I’m in the middle of an emergency call?
    • Will the terms and conditions of my phone service change as a result of the switchover?
    • Will my package change?
    • Is the switchover mandatory?
    • What if I am unable to make calls after receiving their adaptor?
    • Will my phone line still work if the internet goes down?
    • Is my service affected by the new poles installed down my street?
    • What will my service look like
    • Landline Troubleshooter
    • Landline Switchover - Billing FAQ's
    • KCOM Call Bolt-on Price Changes
    • Closure of Directory Enquiry Service Numbers
    • How do I test my broadband or phone in the NTE test socket? (1)
  • Smart home
    • KCOM Smart Wi-Fi
    • KCOM Smart Wi-Fi Quick Start Guide
  • Billing
    • How can I pay my bill?
    • How do I change my direct debit details?
    • What is a Personal Numbering Service?
    • What are Access Charges, Service Charges and Set Up Charges?
    • My first bill is higher than I expected
    • I need help paying my bill
    • Understanding your bill
    • Explained - Your Final Bill
    • Ways to receive your bill
    • Paperless Billing FAQs
    • How do I change to paperless billing?
    • Removing Paper Billing
  • Account
    • What's my Account Reference Number?
    • Changing your package
    • What is my router username and password?
    • Flex package information
    • How do I cancel my account?
    • How do I change my Internet password?
    • Updating your account information and payment method
    • Moving Home
    • I want to add an authorised contact to my account
    • How do I check my bills and manage my account?
    • How long is my contract?
    • Switching services to another provider
  • General
    • How to use your Voice Adapter
    • What time is my appointment?
    • How can I make a complaint?
    • Vulnerable and disabled customer support
    • Lasting Power of Attorney
    • KCOM Terms and Conditions of Service
    • I'd like to work for KCOM, how do I apply?
    • How do I connect to KCOM Wi-Fi?
  • Waste electrical and electronic equipment
  • Cancelling due to bereavement
  • Stay Connected at Home
  • 2025 Pricing Changes Chatbot
  • 2025 Pricing Changes

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• Get offer

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• Hull City Tickets Competition
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• Hull City Mascot Competition
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• Legal
  • Traffic management
  • Early Termination Charges

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• My Account
  • Parental Controls

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• Order Accepted

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• Order difficulty

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• Public Wi-Fi

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• Packages
  • Broadband Technologies and Speeds
  • Flex

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• Re-contracting

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• Register your interest
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  • Register
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• Santa Shorts competition
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• Switching
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• Smart Wi-Fi
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• Supporting vulnerable customers
  • Blindness and visual impairments
  • Deafness and hearing impairments
  • Mobility and dexterity impairments
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  • Communications difficulties
  • Mental health problems
  • Cognitive impairments
  • Learning disabilities
  • Extra support

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• Switchover
  • FAQs
  • Switchover - Form Submission

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• Testing Name

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• Waiting Credit

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• We are listening
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• Why KCOM

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• Current Packages

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